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A Forwarders Real Costs of Collections Outsourcing
Workflow Analysis To LegalTo Agency
Account Volume
On average, how many accounts do you forward/receive per month?
Calculated Cost per Account  
How many hours a day are spent by Clerical Staff
Uploading new accounts to Outsource Collections Partners (OCPs)
Verifyng accounts were received and being worked
Interacting with OCPs to find out account status, activity, and payments
Sending documents to OCPs and verifying receipt
Inputting data received from OCPs into your software
Consolidating account data for analysis
Sub Total
How many hours a day are spent by Managers
Consolidating account data for analysis
Creating/updating spreadsheets for analysis
Creating/updating reports based on analysis
Chasing information needed to complete analysis
Making assumptions and estimates because of absent/inaccurate data
Finding supporting data and documents to prove regulatory compliance
Managing Administrative Staff doing the above functions
Sub Total

How many hours a day are spent by Executives

Consolidating reports from managers to enable analysis, forecasting, and reporting
Chasing information needed to complete analysis
Making assumptions and estimates because of absent/inaccurate data
Adjusting to errors from incomplete or inaccurate data
Sub Total
Cost Assumptions and Analysis
Staff Clerical Manager Executive
Annual Salary
Fringes @ 25%
Overhead @ 40%
Cost/Year
Cost/Hour
Total Staff Cost per Month
Other Operating Expenses/Monthly
Filings against deceased and bankrupt debtors .5% of accounts
Faxing, copying, mailing, overnighting, etc. $5.00 over life of account
Unnecessary IT staff costs 10% FTE
Current claims forwarding service costs $2.50 for life of account
Total Other Operating Expenses per Month
Total Staff and Operating Costs per Month
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